Check-in time is from 2:00 p.m. on the day of arrival.
When checking into your room, please make sure that the room is supplied with correct quantity of towels, bathrobe, etc.

Check-out time is until 12:00 p.m. on the day of departure.
Before leaving your room for check-out, please make sure the lights, heating or air conditioning are turned off in your room. If you would like to extend your stay, please contact the Front Desk by noon on the day of your original departure.
Instant check-out is also available.

All hotel rooms, cottages are non-smoking. Smoking is allowed on the balconies and outdoor areas. 

All of our guest rooms are equipped with locks operated by electronic key cards. Each guest receives individually configured key card. In case if you lose your card, please inform the reception immediately. A new card will be issued for you, while the old one will be cancelled automatically. To request for an additional key card, please dial “0”.

We accept cash, credit card, and MilliÖN terminal payments.
We accept all major credit cards. Credit may be automatically established at time of check-in by presenting one of the following credit cards at our Front Desk: Visa Card, Master Card, Maestro Card and American Express. Please note that payment with AmEx cards is subject to 4% surcharge. In lieu of the above, an advance payment of room charge for your stay is required. Personal checks may not be used in advance payments.

  • Payment through MilliÖN
    select PASHA Bank
    enter 00069602 into CUSTOMER ID (MÜŞTERİ İD) field
    enter 1402801511 into PASSPORT ID (ŞƏXSİYYƏT VƏSİQƏSİ) field
    enter CONFIRMATION NUMBER given you by the hotel into the DESCRIPTION (TƏSVİR) field
    make sure that the displayed company name is YENİ QALAALTI HOTEL COMPANY
    select account AZ53PAHA40060AZNHC0100069602
    enter payment into the terminal
    confirm the amount

If 5(five) and more days remain to guest arrival, the hotel holds the right to cancel the reservation if deposit is not paid within 3(three) days of reservation. Only stay nights deposit paid for are guaranteed by the hotel. 
If 4(four) and less days remain to guest arrival, the hotel holds the right to cancel the reservation if deposit is not paid within 24 hours.
Guest can cancel the reservation and get full refund if reservation is cancelled at least 48 hours before the standard check-in time (2:00 pm) on arrival date.
When cancellation happens in less than 48 and more than 24 hours to arrival, guests are charged one-night fee.
When cancellation happens in less that 24 hours to arrival, guests are charged for full amount.

◊ The above cancellation policy is valid only for normal operating days and the hotel holds the right to apply different cancellation policy for holidays and blackout days. Please check for cancellation policy when booking.

For your convenience, the hotel is equipped with a cash machine for the withdrawal of local currency at the lobby area.

There is an automated currency exchange terminal at the hotel.

Manzara Restaurant is located on the second floor (above the ground floor).

Buffet Breakfast is available between 8:00 a.m. and 11:00 a.m.
Buffet lunch is available between 1:00 p.m and 3:00 p.m.
Buffet dinner is available between 6:30 p.m and 8:30 p.m.

To enjoy dining in your room, please contact “In Room Dining” by pressing  or pressing 7042 to guest services. In-room Dining is not included to the room rate.

The hotel supplies 220 Volts, 50 Hz electricity. For safety reasons only laptops, telephone chargers, iron, electric shavers and hair dryers are permitted for use in the rooms

Rooms are served from 9 a.m. until 6 p.m. daily. If you have a special request or specific service time, please dial “0”.

For your convenience, a laundry bag and cleaning list are provided in your wardrobe. Same day service is available: if laundry items are received by the Housekeeping by 11:00 a.m., they will be returned on the same day by 6:00 p.m. Express service is also available with a surcharge.
Currently we do not provide dry cleaning services.

Everyday from 15:00 to 17:00 is women-only hours for indoor pool and spa zone.

If you wish not to be disturbed during your stay, please hang “Do Not Disturb” sign on your doorknob outside. Housekeeping and other services will not be provided while “Do Not Disturb” sign is placed. Also, if you do not wish to receive telephone calls, please contact the reception by dialing “0”.

If you do not wish your room to be cleaned, please hang “Do Not Clean” sign on your doorknob outside. Housekeeping will not clean your room while “Do Not Clean” sign is placed.

Each guest room and hotel areas are provided with a high-speed wireless internet connection. Guests are welcome to connect their personal laptop computers to the Wi-Fi free of charge. Wi-Fi connection is not password protected.

Our front office staff will be happy to assist you with your baggage. Please dial extension “0” for assistance.

The temporary storage of luggage can be arranged for guests departing after 12:00 p.m. check-out time by contacting the Guest Service. Please dial “0” for assistance.

Kindly contact Guest Service by dialing “0” button.

The minibar is provided only upon request with non-alcoholic, alcoholic beverages and snacks for your preference. The minibar is replenished daily; all consumption will be charged to your room account. Please indicate your last day’s consumption at the front desk upon checkout. For any minibar relevant inquiry please contact in-room dining by pressing 7042.

Parking is available at the hotel. Kindly contact Reception desk 15 minutes in advance by dialing “0” for car delivery.

Pets are not allowed to stay with hotel guests.